Refund/Exchange


PLEASE READ THE FOLLOWING INFORMATION CAREFULLY!

All sales are final, non-refundable nor exchangeable for the following items:
  1. Pre- Orders/Special Orders.
  2. Discounted Items/Sales Items.
  3. Model Kit/Resin-Cast Kit/Statues.
  4. Books and Magazines/Printed matters.
  5. CD, Video.
If a product description is lacking or does not answer a question you have about an item, simply ask us (products@japanesetoylink.com)! We're always happy to answer any questions you have about products prior to your placing an order. Because of this, please understand that we will not refund or exchange of merchandise simply because it was not what you expected. We strongly suggest you to ask us before you order if you have any doubts about what you're buying!
IMPORTANT NOTE: If you are returning an item for a refund (less shipping expense and or payment fees) or exchange, the item(s) must be returned in its original packing/box with no broken or missing parts to the item(s) and or box. All manufacturer's cellophane/plastic wrapping or seal must be intact. Once we receive the item(s), it will be carefully inspected for any damaged or missing parts to the item(s) and wrapping and/or seal. If there is damage to the product, box or seal no refunds or exchanges will be made. The item will be mailed back to the consumer at the cost of the consumer. All refund/exchange must be made within 7 days of its delivery to you. We reserve the right to reject claims of manufacturing defects on mechanical items (R/C cars, battery-operated toys, etc.) in cases of obvious user abuse.
*A 25% re-stocking fee will apply on each returned item.

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