How To Order From JTL

1. Using the "Shopping Cart" button to check out your order. It will automatically calculate the shipping cost. For Paypal customers, please note that we ship to Paypal confirmed address ONLY. If you do not have an account with Paypal and would like to sign on an account the them, please see our "Payment Methods" page on how to sign on with Paypal.
2. If you wish to send payment other than Paypal, please send us an e-mail with the "Item Code", "Product Name" and your name and shipping address and we will calculate the shipping cost and respond your e-mail with in 24 hours after we received the e-mail from you.
3. Any other acceptable payment methods can be view at our Payment Methods page.
4. There will be a 8.65% sales tax charge for all New York Resident.

1. Using the "Shopping Cart" button to check out your order. It will automatically calculate the shipping cost and work you through to the check out page. If you do not have an account with Paypal and would like to sign on a Paypal account, please see our "Payment Methods" page on how to sign on with Paypal.
2. If you wish to send payment other than Paypal, please send us an e-mail with the "Item Code", "Product Name" and your name and shipping address and we will calculate the shipping cost and respond your e-mail with in 24 hours after we received the e-mail from you.
3. Any other acceptable payment methods can be view at our Payment Methods page.
4. IMPORTANT NOTE for International Customer: Please note that our Paypal shopping cart feature only support U.S./domestic shipping calculation, therefore, for all international shipping will be adjust after payment's been made and we will send you the difference to be paid by e-mail. If you would like to get a shipping quote, please e-mail us your country name and we will respond your e-mail with the shipping calculation within 24 hours.

Japanese Toy Link DOES NOT take any credit card information directly from the customers and we accept any major credit cards through Paypal ONLY.

If unfortunate the time(s) you ordered with us is not in stock at the time your place your order and you have already paid for the item(s) via Paypal, we will let you know via e-mail on when the item(s) will be back in our inventory and as soon the item(s) become available we will ship it to you within 24 hours. You can either wait for the item(s) or cancel the order and we will give you a full refund including shipping charge to your Paypal account, we will refund the money ONLY to the same account when you made the payment. For Money Order or cash, we will mail it back to you at the address you provided.

Please note that we can only reserve your order for 5 days (Including weekends and holidays). If we don't hear from you after 5 days from the day of final invoice email was sent, your order will be canceled automatically. We apologize for this inconvenience may caused you and hope you understand our position.

If you are sure you have placed an order and sent the payment but you have not received any emails from us PLEASE check your spam/junk/suspicious e-mail folders! Thanks to the spammers, legitimate email like the order information sent from japanesetoylink.com is being lost. To make matters worse, some Internet service providers such as Comcast are arbitrarily blocking mail from ISPs they consider to be spammers without telling their subscribers that their mail is being blocked! Please make sure that your spam filter is set to allow mail from the japanesetoylink.com domain. If you have questions on how to do this, or are concerned about arbitrary email blocks, please contact your Internet service provider as such matters are unfortunately beyond our control. If you still can't find the email with order details, please contact our Customer Service Department at trouble@japanesetoylink.com